Samia Dokali is a multilingual economist and healthcare executive with over a decade of leadership experience in international patient care, strategic planning, and accreditation readiness. She specializes in healthcare quality improvement, operational optimization, and global medical travel programs. Dr. Dokali combines analytical expertise with hands-on leadership to help organizations achieve excellence in patient safety, compliance, and service delivery.
As Lead for Global Patient Services at M42, Dr. Dokali directed the development and execution of a comprehensive medical travel program, positioning the organization as a regional leader in international healthcare. She designed streamlined workflows, implemented robust patient experience strategies, and fostered cross-cultural communication to meet the needs of diverse patient populations. Her efforts resulted in measurable improvements in patient satisfaction and operational efficiency, including a significant increase in international patient volumes. She also spearheaded the first-ever Global Healthcare Certification for Excellence in Medical Travel in the UAE and GCC, setting a benchmark for quality and compliance.
Dr. Dokali’s experience includes portal and dashboard development for data transparency, gap analysis for accreditation readiness, and CRM systems to enhance patient engagement. She has led multidisciplinary teams, managed complex projects, and cultivated strategic partnerships with hospitals, government agencies, and international stakeholders. Her ability to identify compliance gaps, implement corrective actions, and mentor teams aligns perfectly with the responsibilities of a surveyor role.
Holding a PhD in Economics from Osaka City University, Japan, and advanced training in Lean Management, Dr. Dokali brings a rigorous, process-driven approach to healthcare operations. Fluent in Arabic, French, and English, with working knowledge of Japanese and Spanish, she excels in multicultural environments. Her focus remains on advancing healthcare organizations’ quality, safety, and global competitiveness while ensuring patient-centered outcomes.