Terms & Conditions
Terms & Conditions Updated February 1st, 2023.
Products are distributed by Global Healthcare Accreditation, Inc. and fall under the below Terms & Conditions:
All companies and entities purchasing this product must abide by the Terms & Conditions including but not limited to:
For purposes of this agreement and Terms & Conditions, Global Healthcare Accreditation, Inc. shall be referred to hereinafter as “GHA”.
Certification of Conformance with GHA COVID-19 Guidelines for Medical Travel Programs
Provides medical travel programs with an external validation of compliance against the GHA COVID-19 Guidelines as well as complimentary training on the COVID-19 Guidelines.
Customers will receive access to an online account to complete complimentary training program. All participants will receive a certificate of completion.
As part of the Certification process, which is conducted remotely, organizations will be asked to:
The certification is valid for a period of three years with annual renewal fees unless certification is revoked by GHA. Organizations will need to reapply to renew their certification after the three-year period. This program is set up with an auto-renewal of annual fees billing cycle. This payment will be automatically deducted from the credit card on file.
Authorization Policy
The GHA certification program abides by a stringent process, which all organizations and entities must comply with, including submission of the proper readiness assessment form, submission of required documents and, participation in virtual validation and annual interviews. If the organization or entity does not meet the requirements, the Certification of Conformance will not be achieved. For organizations who seek to withdraw, see the Refund and Withdrawal Policies below.
The Certification of Conformance can be purchased in three ways: via credit card, wire transfer or use of a USA check. All customers, no matter their form of payment, will be asked to accept these Terms and Conditions. The policy and process for each type of payment is found below:
Credit Card Policy
Customers choosing to pay by credit card must use a valid debit or credit card must be used for the purchase of Certification of Conformance and the auto-renewal of annual fees. The system will create an internal account to manage billing cycles. Customers will be provided access to the Financial Portal to manage their financial information. In all cases, the credit card must remain on file for the duration of the certification to comply with the auto-renewal policy. Only properly withdrawing from certification will effectuate the termination of service and in accordance with the Withdrawal Policy. Credit cards will only be charged in accordance with the terms of the Certification of Conformance and auto renewal of annual fees as described above and below.
Offline Payments
Customers can request an invoice to purchase the GHA Certification with a Wire Transfer or USA check. Prior to the payment customers will received a link to review and accept these terms. Regardless of the payment method used to enter the GHA certification program, all customers must abide by the guidelines in the terms herein. Clients will receive an enrollment renewal invoice annually, sixty (60) days from the renewal date.
Auto-Renewal and Billing Policy
GHA Certification comes with an auto renewal of annual fees as defined at the point of purchase and herein. GHA is not obligated to send the customer any advance billing notices, or other notices indicating that your debit or credit card will be or has been charged. A courtesy e-mail will be sent as the receipt of payment after the payment has been made.
It is the customer’s responsibility to maintain valid cards on file and to replace expired or any card that is no longer authorized and/or expired.
Customers may replace the credit card on file at any time. Removing a debit or credit card from the system does not release you from the liability for any outstanding or upcoming fees nor from canceling the certification following the withdrawal process.
If the required payment method fails or the account is past due, GHA may collect amounts owed by obtaining other payment methods provided by the customer, or by retaining collection agencies and legal counsel. GHA may also report information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults on your account may be reflected in your credit report. If you wish to dispute the information GHA reported to a credit bureau (i.e., Experian, Equifax, or TransUnion) please contact us at Global Healthcare Accreditation, Inc. 4371 Northlake Boulevard, Suite 304, Palm Beach Gardens, Florida, 33410. If you wish to dispute the information a collection agency reported to a credit bureau regarding your account, you must contact the collection agency directly.
GHA reserves the right to immediately and without notice, either suspend or terminate your Certification for unauthorized use of the program marks or misrepresentation of our products in accordance with the Terms & Conditions of these products.
You will also be required to pay any amounts still owed to GHA at the time your account is suspended or terminated, and to remove GHA logos from social media, website, etc.
Refund Policy
Upon purchase customers will receive a system access to upload all necessary documentation to comply with the certification program.
The certification program has a time-frame of sixty (60) days for the client to upload the necessary documentation. No refund will be provided once documents are uploaded to the system. A refund can be made following application, and up to the time of submission of documentation, using the same payment method as received. However, an admin processing fee of USD 300.00 will be deducted from the refund.
If the supported documentation has been uploaded to the system, this means that the vetting process has started and at this time no refunds will be granted.
Refund can be requested following the above guidelines to cancel@globalhealthcareaccreditation.com
There will be no refunds for the auto renewal of annual fees if the proper withdrawal process has not been followed.
Withdrawal Policy
Organizations who wish to cancel their annual review and null their certification can send a written request to our Client Compliance / Retention Team at cancel@globalhealthcareaccreditation.com. Cancellations may not be taken over the telephone. To avoid paying for any upcoming fees notification of cancellation must be provided sixty (60) days written notice before the renewal date. Failing to follow this process grants GHA a cause to collect payment. Fees will not be refunded under any circumstances.
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