Build a World-Class Medical Travel Program with GHA’s Medical Travel Business Essentials Training Program

Equip your team with the operational, clinical and communication skills that international patients expect.
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‍In Partnership with:

Course Schedule – Presented live-virtual on November 8th and 15th from 14:00 – 18:00 KSA time

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LEARNING
Certified Medical Travel Professional (CMTP)
The certified Medical Travel Professional course comprises 12 on-demand, easy-to-consume training courses, and 248+ continuing education videos.
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INCLUDED FOR FREE
Medical tourism calculator
The Medical Tourism Calculator (MTC) is an adaptable tool used by all industry stakeholders to demonstrate the total economic impact of a medical travel program.
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Medical Travel Business Essentials Training

The GHA Medical Travel Business Essentials Training Program is a two-day training course developed by Global Healthcare Accreditation (GHA) to empower hospital teams to deliver safe, trusted, and exceptional experiences for international patients.

This program provides frontline hospital staff and department leaders with essential knowledge and practical tools to support domestic, international, and expatriate patients throughout their medical travel journey. Participants will gain a clear understanding of global best practices in patient experience, communication, operations, and risk management in the context of cross-border healthcare.

Designed in alignment with GHA’s internationally recognized standards and Medical Travel Business Essentials Program, the course addresses key aspects of medical travel—from the first inquiry to post-discharge coordination. Through real-world examples, case studies, and interactive activities, staff are equipped to anticipate international patient needs, build trust, and create experiences that drive repeat visits and word-of-mouth referrals.
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Target Audience

This course is designed for:
  • International Patient Department staff
  • Nurses, care coordinators, and front desk teams
  • Marketing, guest services, and business development teams
  • Operational and quality management staff
  • Departmental leads involved in international patient care

Learning Objectives

By the end of this course, participants will be able to:
  • Understand the evolving global and regional medical travel landscape—including trends in Saudi Arabia and the Gulf region—and how their hospital can position itself within this dynamic environment.
  • Deliver culturally competent, person-centered care for patients from diverse backgrounds.
  • Apply clear communication strategies to improve patient education and satisfaction
  • Identify key operational components for managing medical travel patients safely and efficiently.
  • Contribute to the hospital’s strategic goals for growth, patient loyalty, and quality improvement.

Learning Objectives

By the end of this course, participants will be able to:
  • Understand the evolving global and regional medical travel landscape—including trends in Saudi Arabia and the Gulf region—and how their hospital can position itself within this dynamic environment.
  • Deliver culturally competent, person-centered care for patients from diverse backgrounds.
  • Apply clear communication strategies to improve patient education and satisfaction
  • Identify key operational components for managing medical travel patients safely and efficiently.
  • Contribute to the hospital’s strategic goals for growth, patient loyalty, and quality improvement.

Target Audience

This course is designed for:
  • International Patient Department staff
  • Nurses, care coordinators, and front desk teams
  • Marketing, guest services, and business development teams
  • Operational and quality management staff
  • Departmental leads involved in international patient care

Cost & Registration

Medical Travel Business Essentials
Cost per person: $650 USD.
Seats are limited to ensure an interactive experience — early registration is recommended.

What's Included?
Live virtual attendance on both days (Nov 8 & 15).
Course materials.
Certificate of completion from Global Healthcare Accreditation.
Access to a recording of the session
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Need help establishing which option is best for you? Contact us.

Next Steps

Ready to strengthen your hospital’s medical travel program and deliver safer, more trusted experiences for international patients?
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TESTIMONIALS

A Word From Our Clients

Heitham Hassoun, M.D.

Chief Executive​, Cedars-Sinai International
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“AchievingGHA re-accreditation is ​a testament to our ongoing efforts ​to improve the medical traveler ​experience, inspiring us to further ​streamline processes and enhance ​services.”

Ms. Artirat Charukitpipat.

Chief Executive Officer, Bumrungrad International Hospital


“We are proud to have successfully earned ​our third GHA accreditation with ​“Excellence,” which reflects our aimto ​advance our standards of healthcare quality ​and safety in delivering patientcare — ​all of which strengthens our, and ​Thailand’s, competitive position in ​the medical tourism market.”

Ms. Banu Küçükel

President, Güven Health Group
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“We are honored to achieve GHA Accreditation...the process was not just an assessment but a highly consultative journey thatoffered invaluable insights and actionable solutions tailored to our needs. Theexpertise and guidance helped us refine our strategies, optimize operations,and implement best practices that elevate the patient’s journey from start tofinish. We are excited to continue positioning Güven Hospital as a premierdestination for health tourism, delivering exceptional care with a focus ontrust, innovation, and excellence."