The Patient Experience Starts on Your Website

6 Strategies to improve the website user experience for medical travelers First impressions can make or break a potential relationship. For medical travelers, their first impression of your organization often occurs on your website. Consequently, any interactions on your website have the potential to positively or negatively impact the patient...
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Clues for Identifying Medical Travelers’ Unique Needs

Recognizing and responding to the needs of an individual is critical to the development of a responsive service that is truly patient-centered. Patients experience needs on several different levels: medical, psychological, related to attitudes and beliefs and even concerning information and communication preferences. [1] Individuals may also experience needs as a...
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The Silent Patient – What you don’t know can hurt you

As the head of a hospital or hospital department you are probably not in the habit of waking up each morning thinking: “Wow, the sun is shining, the coffee is percolating, and I just can’t wait to see all the new patient complaints we’ll receive today!” Obviously, the fewer complaints...
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GHA Consultants Travel to Thailand

On December 1st, GHA Interim Chief Quality Officer, Ann Jacobson and Director of Business Development, Bill Cook will travel to Bangkok, Thailand to provide training and advisory services for a well-known hospital in the region that is preparing for accreditation by GHA. During the trip, Ann and Bill will also...
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Pre-screening Traveling Patients: 4 Things You Must Know

Authors: Karen Timmons, Erik Fleischman M.D., Bill Cook Medical travel can offer patients many benefits such as rapid access to care and improved quality, service and savings, but, not all patients can or should travel for treatment. There are many elements – some obvious, some not so obvious – that...
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Selecting the Right Hotel for Your Medical Travelers’ Needs

It is easy to think of hotels as relatively unimportant players in the context of a patient’s medical trip. Typically the patient (and often a companion) books a night or two in a hotel before treatment and then returns for several days of rest prior to his or her departure...
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Choose Your Companion Wisely

Patients’ companions represent an important source of potential support for patients undergoing treatment. The physical and emotional support they can provide is especially beneficial during the recovery process when patients are at their most vulnerable. In fact, research consistently shows that companion participation in care is associated with positive patient...
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Patient experience: Where does it actually begin?

We found this article very interesting. While it is not about medical travel, it supports one of GHA’s core beliefs – that the patient experience extends beyond the clinical setting (both before and after). This is a clear instance of the medical travel industry being ahead of the curve and...
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GHA Advisory Board Meets in Los Angeles

On Monday, October 2nd, GHA held its inaugural advisory board meeting in Los Angeles. The board meeting provided a platform for GHA leadership and board members to express their unique perspectives on the current trends, challenges, and opportunities in the medical travel industry and to discuss GHA strategic initiatives for...
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