Mary Miller Sallah, Chief Quality Officer/Surveyor, Stephen Shearer, Surveyor and Somporn Kumphong, GHA regional representative, at Bumrungrad International Hospital with participants, during the first day of a 2-day workshop. August 7-8, 2017.
Around the world, healthcare consumers are becoming more savvy, payers are demanding high-quality care, and research groups have found more and more convincing evidence as to why the ability to prioritize and manage the patient experience is so important to a positive overall healthcare experience. There is also a growing body of evidence that a great patient experience improves financial … Read More
The sight of a 69-year-old physician being physically assaulted and dragged off a United Airlines flight recently took social media by storm, with United’s terse response in the immediate aftermath roundly criticized. Their CEO first defended the airline and described the passenger as “disruptive and belligerent” before publicly apologizing days later and vowing to do better.1 Unfortunately, this was just … Read More
There is a perception that ethical issues most commonly arise at the limits of medical care. For example, deciding whether or not to take someone off life support or making a decision about continuing treatment for someone with a terminal condition. While this may be true to some extent, the reality is that ethical considerations will come up frequently during … Read More
When reviewing the growing importance of the patient experience over the past 20 years in healthcare, one finds a number of influential factors. Around the world, healthcare consumers are becoming more savvy, payers are demanding high quality care, and research groups have found more and more convincing evidence as to why the ability to prioritize and manage the patient experience … Read More
The Global Health Accreditation® (GHA) Program, the first independent accrediting body focused on medical travel services and the medical travel patient experience, today announces its team of surveyors responsible for the onsite evaluation of healthcare facilities seeking Global Healthcare Accreditation. The GHA program complements existing national and international clinical accreditation programs and offers an Accreditation with Excellence designation to those … Read More
A flutter of the drapes causes you to stir, bringing into focus a rippling of light and shadow along a mahogany paneled wall. Your eyes drift across the lavish décor of your suite and slowly come to rest on a crumpled mass of pale green sheets lying on a futon couch nearby. Almost immediately the cheerful hum of Vivaldi’s Four … Read More