The Patient Experience Starts on Your Website

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Improve the patient experience on your website - medical travel

First impressions can make or break a potential relationship. For medical travelers, their first impression of your organization often occurs on your website. Consequently, any interactions on your website have the potential to positively or negatively impact the patient experience. Potential challenges for medical travelers include finding or obtaining desired information, navigating and orienting themselves throughout the website and understanding … Read More

Clues for Identifying the Unique Needs of Medical Travelers

GHA LeadershipNews

Recognizing and responding to the needs of an individual is critical to the development of a responsive service that is truly patient-centered. Patients experience needs on several different levels: medical, psychological, related to attitudes and beliefs and even concerning information and communication preferences. [1] Individuals may also experience needs as a result of the unique circumstances or characteristics common to a … Read More

The Silent Patient – What you don’t know can hurt you

GHA LeadershipNews

The Silent Patient - Global Healthcare Accreditation

As the head of a hospital or hospital department you are probably not in the habit of waking up each morning thinking: “Wow, the sun is shining, the coffee is percolating, and I just can’t wait to see all the new patient complaints we’ll receive today!” Obviously, the fewer complaints coming your way, the greater the likelihood that your patients … Read More

GHA Consultants Travel to Thailand

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On December 1st, GHA Interim Chief Quality Officer, Ann Jacobson and Director of Business Development, Bill Cook will travel to Bangkok, Thailand to provide training and advisory services for a well-known hospital in the region that is preparing for accreditation by GHA. During the trip, Ann and Bill will also meet with representatives of Thailand’s Ministry of Tourism and a … Read More

Pre-screening Traveling Patients: 4 Things You Must Know

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Global Healthcare Accreditation - Medical travel

Authors: Karen Timmons, Erik Fleischman M.D., Bill Cook Medical travel can offer patients many benefits such as rapid access to care and improved quality, service and savings, but, not all patients can or should travel for treatment. There are many elements – some obvious, some not so obvious – that should be evaluated in advance to determine if a patient … Read More

Selecting the Right Hotel for Your Medical Travelers’ Needs

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It is easy to think of hotels as relatively unimportant players in the context of a patient’s medical trip. Typically the patient (and often a companion) books a night or two in a hotel before treatment and then returns for several days of rest prior to his or her departure home. The “heavy lifting,” after all, is performed by healthcare … Read More

Choose Your Companion Wisely

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Medical travel caregivers-Global Healthcare Accreditation

Patients’ companions represent an important source of potential support for patients undergoing treatment. The physical and emotional support they can provide is especially beneficial during the recovery process when patients are at their most vulnerable. In fact, research consistently shows that companion participation in care is associated with positive patient and physician experiences.[1] [2] [3] The support of a companion … Read More

Patient experience: Where does it actually begin?

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We found this article very interesting. While it is not about medical travel, it supports one of GHA’s core beliefs – that the patient experience extends beyond the clinical setting (both before and after). This is a clear instance of the medical travel industry being ahead of the curve and offering valuable lessons for healthcare providers to follow even if … Read More

GHA Advisory Board Meets in Los Angeles

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Global Healthcare Accreditation advisory board meeting

On Monday, October 2nd, GHA held its inaugural advisory board meeting in Los Angeles. The board meeting provided a platform for GHA leadership and board members to express their unique perspectives on the current trends, challenges, and opportunities in the medical travel industry and to discuss GHA strategic initiatives for the coming year. The advisory board members who attended were: … Read More

GHA Makes an Impact at the 10th World Medical Tourism Congress – Los Angeles, California

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Karen Timmons Global Healthcare Accreditation

The Global Healthcare Accreditation® (GHA) program made its presence felt at the 10th World Medical Tourism Congress held in Los Angeles, California between October 2 – 4, 2017. The event is the most prestigious international healthcare conference and tradeshow in the industry bringing attendees from across the world to collaborate and advance the industry. Healthcare providers, insurance companies, governments, employers, … Read More