GHA Surveyor Carol Gilmore presents at conference in Buenos Aires, Argentina

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Carol Gilmore GHA

On June 13th GHA Surveyor Carol Gilmore participated as a featured speaker 2nd International Medical Tourism Congress in Buenos Aires, Argentina, organized by Argentina’s Ministry of Tourism. Carol spoke on “Accreditation in Medical Travel,” and received much positive feedback from attendees. Congratulations to Carol on her participation!

The Secret to Managing Patient Expectations in Medical Travel

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Managing Patient Expectations in Medical Travel

Picture yourself arriving at the Four Seasons Resort in Maui. The sun is dipping beneath a flaming horizon as you hand the valet your car keys and step into plush hotel lobby framed by a majestic turquoise sea. As you stroll across a terracotta tile floor towards the reception area you can’t help but feel invigorated by the sights, scents, … Read More

5 Resources for Improving the Patient Experience for Medical Travelers

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Patients face unique challenges when seeking care in a different country or region. There may be fear of the unknown, long flights, cultural and language barriers, and being away from friends and family – all while preparing for a major surgery or treatment. Healthcare providers treating medical travelers have the difficult yet rewarding responsibility of ensuring a positive patient experience … Read More

Global Healthcare Accreditation Announces Inaugural Advisory Board

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Global Healthcare Accreditation Advisory board

The Global Health Accreditation® (GHA) Program, the first independent accrediting body focused on medical travel services and the medical travel patient experience, today announces an inaugural advisory board that will help guide the organization as it seeks to improve the patient experience and excellence of care received by patients who travel for their medical care and treatment, whether within their … Read More

Don’t Let Money Ruin A Great Medical Travel Experience

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For patients, the process of paying for healthcare services is often a stressful one. Will my insurance cover X treatment? What is the deductible and co-pay? Why do costs vary so much from one provider to the other for the same treatment? These same issues are compounded in medical travel due to the increased risk of miscommunication, misrepresentation or lack … Read More

How Do You Define Quality in Medical Travel?

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Imagine for a moment that you woke up this morning with a very sore throat. You decide to take some zinc lozenges and head to work. However, by early evening you are feeling worse so you go to your local clinic to see a physician.  An hour later you are being examined by a doctor as you describe your symptoms.  … Read More

The Importance of Empathy in Medical Travel

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Increasingly, healthcare providers are operating in a multicultural environment characterized by interactions with patients who hold different values, world-views and perhaps even differing perspectives and practices regarding their health and wellness. This reality across providers can lead to challenges in providing culturally competent and respectful care. Take the case of Latin American, Asian or Middle Eastern patients traveling to the … Read More

Best Practices for Managing Travel in Medical Travel

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Managing travel in medical travel

One aspect that separates the medical travel industry from other forms of healthcare delivery is the travel component. Medical travel patients very frequently have to fly long distances to reach the destination and do so when they may have compromised health conditions. Medical travelers also may have chosen a destination based partially on what the area provides in terms of … Read More

The Quiet Leader in Medical Travel

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Nusing in medical travel

Through the journey of a patient across the medical travel care continuum, one specific role is often a constant. Around the world, the profession of nursing has maintained a long and integral role in the delivery of care. The modern understanding of the profession encounters greater relevance now more than ever. To put it simply – without nursing, the realities … Read More

4 Ways to Measure Medical Travel Success

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When asked, “How is your Global Patient Services Program”? – What do you say? Do you know what to say…confidently? If you are like most, starting a program or navigating the waters of the current medical travel industry, one is inclined to follow the trends or target markets without firm data to justify your decisions. Often, as you can expect, … Read More