The Different Faces of Patient Advocacy in Medical Travel

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Patient advocacy in medical travel

Imagine for a moment that you had to seek medical care in another country or even another region of your own country. What concerns would you have? What information would you want? What services would you need? How would you and your companion or family want to be treated? Each year, hundreds of thousands of patients travel for medical care … Read More

Are You Using SIT’s in Your Medical Travel Program?

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Medical Travel Information Templates

Standardized information templates (SIT’s) are a quick and easy way to improve operational efficiency and the patient experience, regardless of the stage of development of your medical travel program. Traveling patients are often seeking information and price estimates from multiple healthcare providers, the quicker you are able to respond with information that is relevant to their needs, the likelier it … Read More

Designing the Patient Experience for Medical Travelers

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Global Healthcare Accreditation patient experience

Walt Disney once said, “Whatever you do, do it well. Do it so well that when people see you do it they will want to come back and see you do it again and they will want to bring others and show them how well you do what you do.” [1] This is sage advice for any business but it is especially important for healthcare providers who are tasked daily … Read More

7 Medical Travel Myths and Realities – From a Healthcare Provider’s Perspective

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Seven Medical Travel Myths and Realities

Back in the day (early 2000’s), mentioning the words medical travel in any discussion about healthcare usually triggered two types of reactions:  Fast forward to today and the above reactions have almost disappeared. Instead, they are being replaced by C. “Yes, I heard about medical travel on the news the other day” or “A co-worker of mine just came back … Read More

Financial Burdens, Language Barriers and Hospital Gowns – 3 Takeaways on Improving the Patient Experience

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Global Healthcare Accreditation - Patient Experience

This past week we were gratified to read three news articles highlighting different activities or issues that impact the patient experience. While none of the articles dealt specifically with medical travel, all focused on values that GHA promotes in its standards. Below we provide a brief synopsis of each article and some key takeaways for healthcare providers treating traveling patients. … Read More

GHA CEO, Karen Timmons, Travels to Asia

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Karen Timons, Global Healthcare Accreditation

With high-profile destinations such as Thailand, Malaysia and Singapore, Southeast Asia has been a dominant region for medical travel for more than a decade. This past year GHA has made its presence known in the region, having accredited Bumrungrad International Hospital in Thailand, in addition to organizing several educational workshops and participating in meetings with key stakeholders in the public … Read More

Mobile App Used to Enhance the Patient Experience

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Technology enhances the patient experience - Global Healthcare Accreditation

Getting lost on a hospital’s sprawling campus or labyrinth of hallways may soon be a thing of the past. A healthcare provider in New York State recently implemented a wayfinding app that allows patients to quickly navigate to any area of the hospital or hospital campus. The app works similar to mobile applications such as Waze, used for navigating in … Read More

Airports, Planes and Patients: Don’t let what you can’t control, negatively impact patient satisfaction

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Patients traveling for care - Global Healthcare Accreditation

For someone who is ill or suffers from a serious medical condition, the act of preparing for surgery or treatment can be debilitating both mentally and physically. In the best of cases the person may face multiple doctor appointments, medical exams, financial burdens, and perhaps even doubts about the ultimate success of the treatment, all while attempting to balance work … Read More

The Patient Experience Starts on Your Website

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Improve the patient experience on your website - medical travel

First impressions can make or break a potential relationship. For medical travelers, their first impression of your organization often occurs on your website. Consequently, any interactions on your website have the potential to positively or negatively impact the patient experience. Potential challenges for medical travelers include finding or obtaining desired information, navigating and orienting themselves throughout the website and understanding … Read More