Frontline Staff – Critical to the Medical Travel Experience

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Around the world, healthcare consumers are becoming more savvy, payers are demanding high-quality care, and research groups have found more and more convincing evidence as to why the ability to prioritize and manage the patient experience is so important to a positive overall healthcare experience. There is also a growing body of evidence that a great patient experience improves financial … Read More

Mayday, Mayday! What Hospitals Can Learn From Recent Events in the Airline Industry

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Medical Travel-lessons learned

The sight of a 69-year-old physician being physically assaulted and dragged off a United Airlines flight recently took social media by storm, with United’s terse response in the immediate aftermath roundly criticized. Their CEO first defended the airline and described the passenger as “disruptive and belligerent” before publicly apologizing days later and vowing to do better.1 Unfortunately, this was just … Read More

The Challenges of Achieving Ethically Responsible Care in Medical Travel

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Ethics in medical tourism

There is a perception that ethical issues most commonly arise at the limits of medical care. For example, deciding whether or not to take someone off life support or making a decision about continuing treatment for someone with a terminal condition. While this may be true to some extent, the reality is that ethical considerations will come up frequently during … Read More

Managing the Patient Experience Outside the Healthcare Setting

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Managing the patient experience

When reviewing the growing importance of the patient experience over the past 20 years in healthcare, one finds a number of influential factors. Around the world, healthcare consumers are becoming more savvy, payers are demanding high quality care, and research groups have found more and more convincing evidence as to why the ability to prioritize and manage the patient experience … Read More

Global Healthcare Accreditation Announces “Dream Team” of Surveyors

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Global Healthcare Accreditation Surveyors

The Global Health Accreditation® (GHA) Program, the first independent accrediting body focused on medical travel services and the medical travel patient experience, today announces its team of surveyors responsible for the onsite evaluation of healthcare facilities seeking Global Healthcare Accreditation. The GHA program complements existing national and international clinical accreditation programs and offers an Accreditation with Excellence designation to those … Read More

Patient-Centered Care Runs More than Skin Deep

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Patient-centered Care runs more than skin deep medical travel

A flutter of the drapes causes you to stir, bringing into focus a rippling of light and shadow along a mahogany paneled wall.  Your eyes drift across the lavish décor of your suite and slowly come to rest on a crumpled mass of pale green sheets lying on a futon couch nearby. Almost immediately the cheerful hum of Vivaldi’s Four … Read More

GHA Leadership in Malaysia

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GHA in Asia medical travel

Karen Timmons, CEO of GHA and Dr. Paul Van Ostenberg, Chaiman of the Standards Committee with Noor Hafizan Moad Noor, Corporate Manager, KPJ Hospital, Rafeah Ariffin, Senior general Manager, KPJ Hospital and Esther Law of Excellence Medicare in Kuala Lumpur, Malaysia. June 16th, 2017.

GHA Leadership Off To Asia

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Medical travel asia

Karen Timmons, CEO of Global Healthcare Accreditation and Dr. Paul Van Ostenberg, Chairman of the Standards Committee departed June 13th for a 10 day whirlwind business tour of several APAC countries including Thailand, Malaysia and Singapore. During the trip, they will be meeting with top hospitals in the region as well as government leaders to introduce the GHA program focused … Read More