Designing the Patient Experience for Medical Travelers

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Global Healthcare Accreditation patient experience

Walt Disney once said, “Whatever you do, do it well. Do it so well that when people see you do it they will want to come back and see you do it again and they will want to bring others and show them how well you do what you do.” [1] This is sage advice for any business but it is especially important for healthcare providers who are tasked daily … Read More

7 Medical Travel Myths and Realities – From a Healthcare Provider’s Perspective

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Seven Medical Travel Myths and Realities

Back in the day (early 2000’s), mentioning the words medical travel in any discussion about healthcare usually triggered two types of reactions:  Fast forward to today and the above reactions have almost disappeared. Instead, they are being replaced by C. “Yes, I heard about medical travel on the news the other day” or “A co-worker of mine just came back … Read More

Financial Burdens, Language Barriers and Hospital Gowns – 3 Takeaways on Improving the Patient Experience

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Global Healthcare Accreditation - Patient Experience

This past week we were gratified to read three news articles highlighting different activities or issues that impact the patient experience. While none of the articles dealt specifically with medical travel, all focused on values that GHA promotes in its standards. Below we provide a brief synopsis of each article and some key takeaways for healthcare providers treating traveling patients. … Read More

GHA CEO, Karen Timmons, Travels to Asia

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Karen Timons, Global Healthcare Accreditation

With high-profile destinations such as Thailand, Malaysia and Singapore, Southeast Asia has been a dominant region for medical travel for more than a decade. This past year GHA has made its presence known in the region, having accredited Bumrungrad International Hospital in Thailand, in addition to organizing several educational workshops and participating in meetings with key stakeholders in the public … Read More

Mobile App Used to Enhance the Patient Experience

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Technology enhances the patient experience - Global Healthcare Accreditation

Getting lost on a hospital’s sprawling campus or labyrinth of hallways may soon be a thing of the past. A healthcare provider in New York State recently implemented a wayfinding app that allows patients to quickly navigate to any area of the hospital or hospital campus. The app works similar to mobile applications such as Waze, used for navigating in … Read More

Airports, Planes and Patients: Don’t let what you can’t control, negatively impact patient satisfaction

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Patients traveling for care - Global Healthcare Accreditation

For someone who is ill or suffers from a serious medical condition, the act of preparing for surgery or treatment can be debilitating both mentally and physically. In the best of cases the person may face multiple doctor appointments, medical exams, financial burdens, and perhaps even doubts about the ultimate success of the treatment, all while attempting to balance work … Read More

The Patient Experience Starts on Your Website

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Improve the patient experience on your website - medical travel

First impressions can make or break a potential relationship. For medical travelers, their first impression of your organization often occurs on your website. Consequently, any interactions on your website have the potential to positively or negatively impact the patient experience. Potential challenges for medical travelers include finding or obtaining desired information, navigating and orienting themselves throughout the website and understanding … Read More

Clues for Identifying Medical Travelers’ Unique Needs

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Recognizing and responding to the needs of an individual is critical to the development of a responsive service that is truly patient-centered. Patients experience needs on several different levels: medical, psychological, related to attitudes and beliefs and even concerning information and communication preferences. [1] Individuals may also experience needs as a result of the unique circumstances or characteristics common to a … Read More

The Silent Patient – What you don’t know can hurt you

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The Silent Patient - Global Healthcare Accreditation

As the head of a hospital or hospital department you are probably not in the habit of waking up each morning thinking: “Wow, the sun is shining, the coffee is percolating, and I just can’t wait to see all the new patient complaints we’ll receive today!” Obviously, the fewer complaints coming your way, the greater the likelihood that your patients … Read More