GHA CEO, Karen Timmons, Travels to Asia

With high-profile destinations such as Thailand, Malaysia and Singapore, Southeast Asia has been a dominant region for medical travel for more than a decade. This past year GHA has made its presence known in the region, having accredited Bumrungrad International Hospital in Thailand, in addition to organizing several educational workshops...
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Mobile App Used to Enhance the Patient Experience

Getting lost on a hospital’s sprawling campus or labyrinth of hallways may soon be a thing of the past. A healthcare provider in New York State recently implemented a wayfinding app that allows patients to quickly navigate to any area of the hospital or hospital campus. The app works similar...
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The Patient Experience Starts on Your Website

6 Strategies to improve the website user experience for medical travelers First impressions can make or break a potential relationship. For medical travelers, their first impression of your organization often occurs on your website. Consequently, any interactions on your website have the potential to positively or negatively impact the patient...
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Clues for Identifying Medical Travelers’ Unique Needs

Recognizing and responding to the needs of an individual is critical to the development of a responsive service that is truly patient-centered. Patients experience needs on several different levels: medical, psychological, related to attitudes and beliefs and even concerning information and communication preferences. [1] Individuals may also experience needs as a...
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The Silent Patient – What you don’t know can hurt you

As the head of a hospital or hospital department you are probably not in the habit of waking up each morning thinking: “Wow, the sun is shining, the coffee is percolating, and I just can’t wait to see all the new patient complaints we’ll receive today!” Obviously, the fewer complaints...
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GHA Consultants Travel to Thailand

On December 1st, GHA Interim Chief Quality Officer, Ann Jacobson and Director of Business Development, Bill Cook will travel to Bangkok, Thailand to provide training and advisory services for a well-known hospital in the region that is preparing for accreditation by GHA. During the trip, Ann and Bill will also...
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Pre-screening Traveling Patients: 4 Things You Must Know

Authors: Karen Timmons, Erik Fleischman M.D., Bill Cook Medical travel can offer patients many benefits such as rapid access to care and improved quality, service and savings, but, not all patients can or should travel for treatment. There are many elements – some obvious, some not so obvious – that...
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